Question 1

How does CoinRunner actually work?

Accepted Answer

Send us a link to the item or equipment you need sourced, through Telegram or email. We check the seller and put together a fixed quote covering the item, shipping, and our fee. Once you approve it and send payment, we buy on your behalf and ship it to you, with tracking and updates the whole way.

Still have a question? Contact us.

Question 2

Do I need to provide ID or go through KYC?

Accepted Answer

No, never. We don't ask for identity verification, KYC, or any personal documents. Just tell us what you need sourced and where it should go.

Question 3

Do you share or keep my personal information?

Accepted Answer

No. We only use what's needed to complete and ship your order, and we don't share or retain it beyond that. Keeping your information private is the whole point of using CoinRunner.

Question 4

Is there a minimum order amount?

Accepted Answer

No, there's no minimum order amount. Our service fee has a $50 minimum, so you pay 8% or $50, whichever is greater. The service is a strong fit for higher-value and recurring purchases.

Question 5

Which sellers can you buy from?

Accepted Answer

Companies and private sellers worldwide. If they accept standard payment methods, we can purchase on your behalf.

Question 6

Can you help set up a new private LLC or business?

Accepted Answer

Yes. If you want to start a new business or need a private LLC set up, we can assist with anonymous company formation. Mention it when you request a quote or contact us, and an agent will walk you through the options.

Question 7

Which cryptocurrencies can I pay with?

Accepted Answer

Bitcoin, Ethereum, Solana, USDC, Tether, Monero, TRON, and a few others on request. Not sure which to use? Just ask your agent.

Question 8

How fast can I get a quote?

Accepted Answer

Timing depends on the request. Clear product listings are often quoted the same day. Larger orders, multi-item procurement, or custom sourcing can take longer while we verify the seller, confirm availability, and lock in pricing.

Question 9

What is your service fee?

Accepted Answer

Our fee is 8% of the product price plus shipping, with a $50 minimum. It's included in the fixed quote you approve before paying, so there are never surprise charges.

Question 10

What can't I purchase?

Accepted Answer

We do not purchase weapons, firearms, ammunition, or weapon parts and accessories; medications, pharmaceuticals, or prescription products; drugs, controlled substances, or drug paraphernalia; or any other illicit or illegal goods. We may also decline requests we cannot reliably purchase or deliver.

Question 11

How long does delivery take?

Accepted Answer

It depends on the seller and shipping option. Most orders ship directly from the seller with standard delivery times, and we pass along tracking as soon as it's available. If you need something faster, ask your agent about expedited shipping when you get your quote.

Question 12

How do I track my order?

Accepted Answer

You'll receive order updates, receipts, and tracking information through Telegram, email, or your dedicated order page, which only you can access with your order number and passphrase.

Question 13

What happens if my item arrives damaged or never shows up?

Accepted Answer

Reach out to your agent right away. Where the seller offers a return, replacement, or claim process, we'll make reasonable efforts to assist and see it through.

Question 14

Can I cancel or get a refund?

Accepted Answer

Before we've placed your order with the seller, ask your agent and we'll do our best to accommodate. Once the purchase is made, cancellations and refunds depend on the seller's policies. Cryptocurrency payments themselves are final once sent.

Question 15

Do you ship internationally?

Accepted Answer

Yes. Whether you're in the United States or abroad, we handle procurement end to end. Just note that you're responsible for any customs duties or import taxes that may apply in your country.

Questions? We've got answers